Support: Available to you around the clock and around the world.
Keeping the lines of communication open is vital to your success. At RigNet, we back our communication services and products with support that begins with our fixed price solutions and continues with 24/7 live monitoring and technical support.
Information to Provide When Reporting a Fault:
- RigNet Phone Number
- Alternate Phone Number
- Email Address
- Company Name and Location of Site(s) involved
- Description of the problem
The RigNet Global NOC representative will provide an incident ticket number used to track the incident. The customer provided contact information will be used for the initial notification via email when the ticket is created.
Severity 1 and 2 require no additional input and follow outlined escalations automatically. All other incidents are treated as Severity 4 and escalations will occur at the discretion of the on duty NOC Supervisor. However, Customers, Regional Leads and Sales can always contact the Global NOC at any time to escalate and then the Severity becomes a 3. All internal escalations will occur at the discretion of the On Duty NOC Supervisor. Internal and external clients may request severity or impact escalations at any point they deem necessary through the NOC Supervisor.
Email – firstname.lastname@example.org
Phone – 24/7 Global Support
United Kingdom/West Africa