Support: Available to you around the clock and around the world.

Keeping the lines of communication open is vital to your success. At RigNet, we back our communication services and products with support that begins with our fixed price solutions and continues with 24/7 live monitoring and technical support. 

Information to Provide When Reporting a Fault:

  • Name
  • RigNet Phone Number
  • Alternate Phone Number
  • Email Address
  • Company Name and Location of Site(s) involved
  • Description of the problem

The RigNet Global NOC representative will provide an incident ticket number used to track the incident. The customer provided contact information will be used for the initial notification via email when the ticket is created.

Severity 1 and 2 require no additional input and follow outlined escalations automatically. All other incidents are treated as Severity 4 and escalations will occur at the discretion of the on duty NOC Supervisor. However, Customers, Regional Leads and Sales can always contact the Global NOC at any time to escalate and then the Severity becomes a 3. All internal escalations will occur at the discretion of the On Duty NOC Supervisor. Internal and external clients may request severity or impact escalations at any point they deem necessary through the NOC Supervisor.

Email – customercare@rig.net

Phone – 24/7 Global Support
+1.888.9.RigNet

United States
+1.281.674.0310

Toll-free
+1.888.974.4638

South America/Brazil
+55.22.2123.2898

Asia (Singapore/Asia-Pacific)
+65.6491.2020

Australia
+61.8.89224.5420

Qatar
+974.4458.6020

Toll-free
+974.800.6020

Dubai
+971.4.367.6010

Saudi Arabia
+966.13.510.6020

United Kingdom/West Africa
+44.1224.442.130

Norway
+47.80041660

NOC Email – customercare@rig.net

Phone – +1.281.674.0860