FAQ

Frequently Asked Questions

What is "The RigNet Approach"? And how does it make RigNet different?

What are some of the typical problems with traditional communication solutions to working rigs and remote locations?

What is the difference between RigNet and traditional providers of communication services to rigs and remote locations?

What mode of transport is RigNet using for communicating with rigs?

What voice quality can I expect with RigNet's VoIP network?

Is the RigNet system secure?

What are the benefits of an Internet Protocol (IP) network?

How can RigNet help me reduce long-distance phone charges?

How does RigNet bill for its services?

How can I get more detailed advice and information on using RigNet for my project?

What is "The RigNet Approach"? And how does it make RigNet different?

In order to deliver the highest performance, only RigNet provides a fully managed solution for communications services for every customer, for every job. This includes solutions for: offshore rigs, land rigs, and remote offices. RigNet fully manages and provides everything from installation, to equipment, to bandwidth, to 24x7 live end-to-end monitoring and technical support. With RigNet Managed Services, oil companies, service companies and rig owners can improve performance, reliability and network security — all while lowering costs. (For more, see The RigNet Approach.)
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What are some of the typical problems with traditional communication solutions to working rigs and remote locations?

Traditionally, oil companies, rig owners, and service companies have in many cases contracted individually with providers of communications services to establish short-term, ad-hoc voice and data links. This scenario is costly and time-consuming. Communication capability is typically restricted. Unpredictable hidden costs abound, such as installation, support, phone charges, equipment replacement, taxes and fees, and more.
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What is the difference between RigNet and traditional providers of communication services to rigs and remote locations?

• RigNet is the high-performance and technology leader. Proof: RigNet holds the coveted Cisco Powered Network designation, held by fewer than 1% of Cisco providers worldwide. RigNet builds solutions on state-of-the-art-technology and Internet Protocol (IP).
• No one knows VoIP like RigNet - we have more offshore VoIP (Voice over Internet Protocol) installations than any other provider
• RigNet provides a fixed monthly price for all-inclusive services, with no surprises in your bill - guaranteed
• All RigNet services, for every customer, are fully managed; this includes live, end-to-end, 24x7 monitoring and technical support
• RigNet provides a reliable plug-and-play solution, so communications can be activated as soon as the rig is in position
• RigNet supports and offers advanced real-time data management solutions
• RigNet is "technology independent" and provides optimal price and performance solution regardless of location
• RigNet is a true global provider, with more offshore VoIP installations than any other provider in the world

What mode of transport is RigNet using for communicating with rigs?

RigNet is technology independent for data transport. Depending on the location of the rig or site, project duration, weather conditions, performance and security requirements, existing onsite transport and other factors, drastic savings can be harnessed by evaluating alternative data transport modes and link designs. Therefore, RigNet was designed from the ground up to be compatible with satellite, microwave and fiber, providing end users with the optimal price vs. performance on every project, regardless of location.
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What voice quality can I expect with RigNet's VoIP network?

A: RigNet pioneered VoIP on offshore rigs, land rigs and remote locations in many parts of the world. Holding the prestigious Cisco Powered Network designation (top 1% of service providers), RigNet uses leading technologies to achieve superior sound quality with minimal latency. Customers and end-users frequently refer to the voice quality as "crystal-clear".
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Is the RigNet system secure?

A: RigNet offers the highest level of network security, complete with 24x7 monitoring. We can set up secure Virtual Private Networks (VPNs) to your office for secure data transfers. You can also add your security level on top of the system. A number of major operators, with high levels of security requirements, successfully use RigNet communications and real-time data services.
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What are the benefits of an Internet Protocol (IP) network?

• Instant compatibility to industry standard monitoring applications, software and appliances
• A plug-and-play environment where typical costs of integration and mobilization are virtually eliminated
• Stronger control in managing and routing data and voice traffic
• Integration of rigs or remote locations into the corporate network is quick and easy
• Network performance can be streamlined and easily monitored
• Should your communication requirements change, RigNet's IP based network provides an unprecedented level of scalability

How can RigNet help me reduce long-distance phone charges?

RigNet can provide inter-office phone calls between global offices and remote sites, with long distance fees. Simply dial an extension number, and you can talk to colleagues and friends half a world away, as if they are next door. Hence, you reduce your phone bill significantly.
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How does RigNet bill for its services?

A: RigNet charges a flat monthly fee for all services. RigNet's All-Inclusive Billing is based on a pre-determined day rate to help you manage your budgets and control costs. The day rate covers everything: from installation, to hardware, software, bandwidth, even pro-active 24x7 monitoring and technical support. Depending on your exact requirements, RigNet will tailor a cost-effective, fixed-price solution for your project so that you don't have to worry about the typical hidden costs. At the end of the month, there are no surprises, guaranteed.
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How can I get more detailed advice and information on using RigNet for my project?

Contact us if we can be of any assistance in planning or implementing real-time data and communication capabilities for your projects and sites. Our specialists will provide you with advice and a proposal for delivering the most capable communication system available to your operations.
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